Assisted in-home collection

Council provides an assisted service for occupiers who, through a medical condition or disability, are unable to place their wheelie bin at the collection location*.

This service is only available if there is no able bodied person residing at the premises.

This service includes retrieval and return of wheelie bins from within your property boundary, not exceeding a distance of 50 metres from the collection location*.

If an occupier requires an assisted service they are required to lodge:

• a completed Assisted Service Request - Waste and Recycling Collection application form; and
• a current medical certificate/letter from a medical professional stating that the occupier is unable to place their wheelie bin at the collection location* for emptying.

An updated medical certificate/letter must be provided every two years for occupiers requiring an ongoing service.

If approved, the assisted service will commence within 10 working days of approval.

* Collection location - means a place at, or adjacent to, premises at which a standard general waste container associated with the premises can be easily accessed by a general waste collection vehicle without causing obstruction.

To request an in-home collection service, select the ‘Make a Request’ link under the ‘More Info’ section at the bottom of the App home screen and provide details about the reason for your request. Alternatively contact Council on 1300 790 919.