Troubleshooting

Address isn’t listed in property search

New properties may not be listed in the property search. The address will be added during the App’s updates. In the meantime, use a nearby address (preferably on the same street) to populate the calendar with collection days and special events in your area. If you reside in a Unit complex, the unit number is not required, just the property address to find your collection day.

If your property is not in an area that receives an allocated kerbside collection service

For property owners who do not receive a kerbside service a “dummy address” has been created so these owners can still utilise the A-Z Listing and Waste Facility information.  Once the App has been downloaded and opened choose the Suburb of “1 No Service”, then choose the street of “1 No Service” then choose the house number of “1”.  This will allow access to the App.

Wrong collection days are being displayed for each bin

The address may need to be re-entered into the App to refresh the calendar data. Go to the left top corner Menu (menu bar icon) and re-enter the address. If the calendar does not update with the correct information, Council may need to update the database. Please contact Council on 1300 790 919 to report this.

Not receiving any notifications from the App

Check if you have enabled push notifications on your phone or tablet by checking your device’s settings and then checking App notifications. If push notifications are enabled, check that you have set the appropriate reminder in the App. Tap on the bar menu icon, then tap your preferred reminder under the reminders heading.

If you change your address, you will need to set up new reminders for your new address.

Other issues or feedback

We would love to hear your feedback and assist you with further troubleshooting solutions. You can contact Council on (07) 4913 5000 or 1300 790 919.